We wanted to give you an update following our homes recent CQC inspection. Also to update you on our residents summer activities.
CQC update
“As you may have seen in the local news Astley Hall has received an inadequate rating from the CQC. We have always prided ourselves on the high-quality care we provide and in previous inspections, CQC have always rated us as ‘good’. We are therefore very disappointed with this outcome.
Chris Reed, home manager
Since the inspection three months ago, we have made significant progress with our action plan to address the areas highlighted by CQC. We are proud of our staff team who continue to work hard to enable residents to live their lives. Residents, families and friends continue to be kept up to date and we are grateful for the continued support we receive from them.
We are delighted to have welcomed some new faces into the Astley Hall family. We have a new Chef Steph, two ladies from Ukraine have joined our housekeeping team and Jenny has joined our activities team.”
“I would like to thank Chris and his staff who have put in a huge amount of effort to address the CQC concerns, which have principally focused around the documentation of the care. We are now very confident that, when the CQC return in the Autumn, they will be pleased to find we have addressed these areas. The timing of the inspection as we came out of Covid was unfortunate, but as a team we believe in the care and commitment being shown at Astley, and that our rating will shortly be upgraded. Any support you can give Chris would be hugely appreciated. Secondly, we do have a number of new staff scheduled to start in the coming weeks, and this will also make a huge difference.
Simon Patient, Heritage Manor managing director
Thank you to all, both residents, staff and families, for sticking with us through a challenging period.”
An update from our residents and lifestyle and wellbeing team
Residents have enjoyed the long summer days in the garden eating alfresco and enjoying garden games. During the heat waves, hydration was key and we kept that fun with fruit kebabs, ice pops and lollies. A summer hit was our “Build Your Own Ice Cream Stall”. Residents and staff couldn’t get enough of covering their favourite flavour ice creams with sauces, flakes and sweets!
When the weather has been a little too warm, we have been putting our focus into darts and cannot believe the number of bulls eyes people have been putting on the board. Our indoor clock cricket team have also been clocking up the bats. Residents have set some of their personal best scores!
We had a wonderful birthday celebration for our Joan’s 95th birthday. The sun shone and we celebrated in the garden with her family and friends. It was a perfect day.
Residents are enjoying the music therapy sessions led by Ray Mytton. Creating a magical atmosphere every other week with his classical guitar and incredible voice! Lots of interaction with props and instruments, singing-along and dancing. So uplifting.
And with the return of The Great British Bake Off our residents have been getting back into baking. First chocolate cookies and then shortbread biscuits. Check out this lovely video of two of our ladies baking together. https://www.facebook.com/reel/610279067307714/?s=single_unit
A warm welcome to Jenny
Jenny has recently joined Maddi and together they are our Lifestyle and Wellbeing Team.
Jenny has been spending time getting to know each resident – their hobbies, interest, likes and dislikes and what brings them comfort and happiness each day. She has enjoyed some lovely one-to-one time with hand massage and manicure sessions with our ladies.
