"The care I received as a resident was outstanding. The standard of care is exceptionally high and truly person centered. There is strong support from Paula (the manager), but every single member of staff deserves recognition - each one has been kind, professional and respectful. The team shows a genuine desire to help others and consistently works well under pressure while maintaining kindness and compassion. I am very grateful for the wonderful care and support I received. Thank you."

"From the initial enquiry as to a vacancy for end of life care for mum, giving advice and guidance how to achieve the care, to in fact mum being made to feel comfy and welcome all of this only taking a few days. The staff were attentive to both mums needs and meeting expectations of the family, they quickly became familiar with her needs that were ever changing. The staff kept family up to date as care changed. Thank you for making mums final days as comfortable as possible."

"Abberton Manor is a warm, welcoming environment. Clean and beautifully maintained. The staff are all focused on giving the best care possible to their residents and their loved ones.The team all work well together and always have time for us when we go in so we feel very involved in our mother's care. They are incredibly supportive. "

"My time here at West Eaton has been a rollercoaster for me. I can honestly say it has been a joy to be here. Each member of staff, from cleaner to manager, has played a part in getting me well and back to my old self. I had lost all ability to live. I wasn't taking my insulin (Type 1) or pills I slept in a chair for over 2 years. Now I sleep in a bed and take my insulin and pills on time. All the staff each have a special give. I love having a bath with all the bubbles as I don't have one at home. I have shed a few tears and had many a cuddle.They all show true happiness and love in their jobs.They are so all dedicated to every patient even the grumpy ones. The food is like a 4 star restaurant. I love you all and thank you so much.."

"I wish to thank all the staff at the Lawns who were superb in looking after the welfare of my father for the past two and half years. My father was extremely grateful and I cannot praise the staff enough. My father got to know them so well and he so much enjoyed their company. We will always be grateful to Mel and her team for looking after Phillip and making his life more enjoyable."

“It was a real blessing that Newstead was there for him. I cannot praise all the staff highly enough. From the minute dad arrived they went out of their way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted an ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a
flagship carehome!”