Comfort assured, every day at Heritage

We understand that true comfort goes beyond just physical surroundings—it's about creating a space where residents feel safe, relaxed, and truly at home.

From thoughtfully designed living areas to personalised touches, we ensure that every resident enjoys a comfortable, welcoming environment where they can live their best life.

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Comfort assured, every day at Heritage

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Around-the-clock support and care

Comfort also means knowing that help is always available.

Our compassionate staff are on hand 24/7 to assist with any needs, providing peace of mind for both residents and their families.

Whether it's assistance with daily activities or just a friendly chat, we're here to ensure that every resident feels supported and cared for.

Homely and inviting living spaces

Our living spaces are designed with comfort in mind. Residents can enjoy cosy, well-appointed rooms that offer privacy while still being part of a vibrant community.

Each room can be personalised with familiar belongings, making it a true home away from home.

Homely and inviting living spaces

What families say

9.8/10 based on 524 reviews across all Heritage homes on carehome.co.uk

9 December 2025

"From the initial enquiry as to a vacancy for end of life care for mum, giving advice and guidance how to achieve the care, to in fact mum being made to feel comfy and welcome all of this only taking a few days. The staff were attentive to both mums needs and meeting expectations of the family, they quickly became familiar with her needs that were ever changing. The staff kept family up to date as care changed. Thank you for making mums final days as comfortable as possible."

J P (Daughter of Resident)

The Lawns nursing home

19 December 2025

"I would like to say what a wonderful place this is, all the staff are warm, kind & very friendly. It's like one big family, nothing too much trouble. Fantastic home cooked food which my sister Barbara said was delicious, exceptionally clean and beautifully presented home. Very supportive of all family members. The carers were amazing very happy lovely atmosphere & the nurses were all top class. We would like to thank all the managers & staff for their kindness and compassion. When respite is needed again we will definitely be back without any hesitation. Thank you all so much your amazing.."

C B (Sister of Resident)

West Eaton nursing home

28 October 2025

"My sister was looked after at Abberton Manor for the last three months of her life, following a terminal cancer diagnosis. She always felt well looked after by the caring and supportive staff who took a really interest in her. She was treated with respect and dignity and always found the staff friendly and willing to chat. She always said that it felt like home.The staff at the home were also always ready to help us too, the family and to take time to talk to us. We found the whole atmosphere relaxed and friendly."

F H (Sister of Resident)

Abberton Manor nursing home

22 October 2025

"We were fortunate enough to get our Dad a place at the Lawns for some much needed Respite care, this was all done with little notice for all involved. The Team at the Lawns made it happen and the staff were very warm & welcoming. They had an efficient caring and nursing team whom Dad grew very fond of, we felt he was well looked after and incredibly safe in their care during this time. As family members, we were fully encouraged to be involved and informed in all decisions and we were also well looked after during dad's stay. There is a very happy content buzz about this nursing home from both residents and staff.

S G (Daughter of Resident)

The Lawns nursing home

18 August 2025

"Our dad was only at Newstead for 4 weeks as he didn't settle at the first care home. We didn't know that dad would need end of life care so quickly. It was a real blessing that Newstead was there for him. I cannot praise all the staff highly enough. From the minute dad arrived they went out of their way to make us all feel welcome and valued. Their absolute professionalism, expertise and sensitivity in caring for him in his last days was overwhelming. I was able to spend precious moments with Dad as a daughter, not his carer - I cannot thank them enough for their love and support. The manager's door was always open and the nurses always available for consultations. The carers also knew our names and were always around to offer help if needed. The impressive management imparted a ethos of respect and care for their loyal staff - enabling them to work efficiently and compassionately. The Doctor was outstanding too! The whole package gets 10/ 10. Should be a flagship carehome!"

L J (Daughter of Resident)

Newstead nursing home

31 July 2025

"During a very difficult period for our family, The Lawns Nursing Home in Kempsey became a true sanctuary for my father over the course of three months while he was extremely unwell. The level of care, compassion, and professionalism shown by every member of staff - from carers and nurses to the management team - was nothing short of exceptional.From the very first day, the team treated my father with dignity, patience, and warmth. They took the time to understand his needs, communicate clearly with our family, and ensure that he was not only safe and comfortable, but genuinely cared for. Their attention to detail, responsiveness to medical issues, and consistent emotional support made an enormous difference to his well-being - and to our peace of mind. What truly stood out was the genuine kindness and dedication that permeated every interaction. The staff went above and beyond, always with a smile and a kind word. Simply amazing people!

D S (Son of Resident)

The Lawns nursing home

FAQs

Find answers to frequently asked questions about how we make daily life easier and more enjoyable for our residents.

Can residents personalise their living spaces?

Yes, at Heritage we encourage residents to bring personal items, such as photos, furniture, or decorations, to make their rooms feel like home. Personalisation helps create a familiar and comforting environment.

What amenities are available to residents?

Heritage homes offer a variety of amenities, including cosy lounges, dining areas, accessible gardens, and modern facilities. These are all designed to provide comfort and convenience in daily living.

How is comfort ensured for residents with mobility challenges?

Our facilities are designed to be fully accessible, with features such as grab rails, ramps, and easy-to-navigate layouts. We also provide specialised equipment and support to assist residents with mobility challenges.

Is there always someone available to assist residents?

Yes, our dedicated staff are available 24/7 to assist with any needs, ensuring that residents always have access to the support they require, whether it’s for daily tasks or in case of emergencies.

What measures are taken to ensure privacy and security?

Residents' privacy and security are top priorities at Heritage. Rooms are designed to offer private spaces, and we have comprehensive security measures in place to ensure a safe and secure environment.

Warm and friendly care, accomodating every wish

We are a small group providing warm and friendly care in a homely environment, delivered by well-trained and motivated staff.

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