Heritage Manor is a small, privately owned group of care homes that has been operating since 1995. We own and operate our own homes in Herefordshire and Worcestershire, with our head office located in Kempsey, just outside Worcester. We also operate a further two sites, namely Nowton Court in Bury St Edmunds and Abberton Manor near Colchester.
At Heritage Manor, we understand that being able to continue living to the full in surroundings that feel safe and reassuring is as important as receiving personalised, professional care. We want our homes to be called home.
Our care ethos
We believe that care should be “person centred”, which is care that enhances a person’s daily life, and care which steps back from being overly prescriptive. Critical to such care is the firm establishment of balanced relationships between our staff and our residents, in surroundings which provide a setting to socialise and din, that enable our residents’ favourite past-times and where residents can access the outdoors.
We value our residents and staff as individuals. Our management ethos focuses on an open culture which encourages everyone to be themselves, where we encourage input and criticism from everyone involved in the home, from residents, their friends and relatives and our staff.
We all have different abilities, hopes, fears, strengths and weaknesses. The care we provide must be based on an understanding of the person as an individual, which takes time, effort and patience. This understanding must also be flexible to change, as needs change.
Communication is a 2-way interaction requiring active expression and a willing listener. We need to empathise and see life from our residents’ own perspectives. We must be willing to avoid always erring on the side of caution, doing what is easiest and safest for us as management and staff, and focus instead on that which increases a person’s occupation and happiness.
Everyone needs to feel part of what is going on around them. We must strive at all times to create a warm atmosphere, where residents feel loved and visitors welcome and where concern is genuine, affection is offered and smiles are plentiful. Our staff need to approach each day with positivity and a cheerful disposition.
To provide warm and friendly care within a homely environment , delivered by well trained and motivated staff, to enable residents to live their lives.