Newstead - Hereford

"Our relationship with Newstead House began 7 years ago when my father, by then in his 90's with Parkinson's disease and other age-related health issues, needed 24-hour care and nursing support. From the outset, Newstead was like home from home. My father received the very best of care but more importantly the respect of all concerned. This extended to family members and when visiting (which was never, before Covid, restricted to certain times) the same friendly, approachable but professional atmosphere prevailed. My mother, to whom Dad was married for more than 70 years, always felt reassured that, if she could no longer care for him, he was in the very best hands. So much so that when Dad passed away and she herself, by then aged 94, needed the same support, she had no hesitation in choosing to go to Newstead, where she felt most comfortable and she was given the same level of exceptional and loving care from everyone involved and I cannot thank the staff highly enough."

SD, daughter of resident, January 2021

"It took time for Mum to adapt to her new environment but with the professional care, sensitive and gentle encouragement, she has begun to settle. Mum loves the food and is constantly telling me how kind and friendly the staff are. I know that Newstead is the right place for Mum to be and, to all the wonderful staff there, I thank you from the bottom of my heart for keeping my precious Mum as happy as possible but, most of all safe."

CS, daughter of resident, September 2020

"We’d definitely recommend this care home to any potential residents as it’s clean, comfortable, spacious and safe. Every member of staff was exceptional in their roles."

M, daughter of resident, August 2020

"Over this difficult period covering the COVID-19 pandemic, Newstead House staff and management have been excellent. Heritage Manor stopped visits to their care home before the national requirement as they had identified the risks to their residents. This was carefully explained to relatives and offers of how to keep in touch were made. On enquiring about staff access to PPE and other support I was very reassured that they were fully committed to keeping both themselves and residents safe. Staff have been very understanding of relative’s anxieties and provided excellent care over this period. I know my mother is not only cared for very well but has been given the love and attention she needed while I have not been able to visit. My heartfelt thanks go to all the staff, there is no way to adequately thank them for their self-sacrifice in continuing to do their jobs."

SC, daughter of resident, August 2020

"The staff are dedicated and friendly. It was a lovely place for mum and dad to spend their last years, it was always a pleasure to visit them there, the standards are very high. Thank you to everyone there, you do an amazing job."

CO, daughter of resident, May 2021

"My mother went into Newstead House when her Dementia became too severe for my father to look after her at home. As they did not want to be separated, the Home was able to offer them a lovely double room until my father died 18 months ago. My mother then moved into a single room but was still able to have her personal possessions around her. The care shown by the staff was outstanding, I cannot praise the care given too highly!"

CW, daughter of resident, June 2021