Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.
The home was acquired by Heritage Manor group in early 2016, and has since undergone a refurbishment to make this established home both comfortable and appealing for its residents and staff. The home enjoys a wide range of communal area, with multiple lounges, dining rooms, conservatory and sheltered garden areas.
We are very proud to have first achieved the Gold Standard Framework accreditation in 2014. This award is for the highest level of end of life care and is awarded annually to the top nursing homes in the country for their outstanding care. We are delighted to have just received this award again for 2018.
We are also proud of winning Fifth place for our stunning gardens in Hereford In Bloom 2018.
I have worked with older people for the past 32 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.
I hold a Registered Manager Award which I completed in 2008 and I also hold a Certificate in Managing Health Services (IHM accredited).
I am experienced in managing and motivating a team and I like to empower others to look to continually improve and develop the care we deliver to our residents.
I have an 'open door' approach and I am accessible to residents, relatives and staff. I am passionate about person-centred care and genuinely believing that we work in the resident's home and that we must respect it as such.
I believe in meaningful occupation and engagement with residents and giving them a feeling of self-worth and purpose.
As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.
I am privileged to work alongside a fabulous Deputy Manager, Jincy Thomas and a committed team of nurses led by our senior nurse Jan Wilson, known as JayJay. She has dedicated 27 years of her career to the care of residents at Newstead House. She was also instrumental in the home gaining the Gold Standards Framework Accreditation and is our GSF Lead and Dignity Nurse. She has also just been awarded for Best Palliative Care at The 2018 Great British Care Awards.
Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.
We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.
As with all of our homes, we do our upmost to ensure our residents get the most they can from life. We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve.
Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.
"Staff are always friendly and on hand to answer any questions you might have. Food is good. Peace of mind knowing they are being well looked after. Lovely garden for sitting out in the spring and summer."NW, nephew of resident, January 2020
"Since my next of kin was brought in on respite care, it has given myself and the family great peace of mind and also he is receiving the very best care he deserves, which he was not receiving in the community. Professionalism and caring standards are very high. He has now decided to remain at Newstead for long term care."VH, relative of resident, January 2020
"My mother in law was admitted to Newstead for Palliative care and sadly was only there for two weeks before she passed away. The compassion and care that was shown to her and us was amazing and we as a family can not praise them enough. Thank you for everything."CR, daughter-in-law of resident, March 2019
"Newstead House, what can I say! This home is "home from home", full of cheerfulness, passion and kindness. My Mum has Alzheimer's and has been a resident for over 2 years and Dad the same up until March 2019, when he sadly passed away. They are professional. They keep you updated all the time and contact me with any changes/concerns they have. My Dad's end of life care was exceptional. They were above and beyond and my rock too. They got me through a heartbreaking time. During this time, when I arrived, there would be a member of staff, chatting and comforting Dad. My Mum is always immaculate. Her personal hygiene care is exceptional always looks comfortable, in her bed or chair. Finally, if you are looking for reassurance of high standard, medical and care support, I recommend Newstead."GC, daughter of resident, May 2019
"Personal view of care provider very positive. Both for residential and nursing provision. Senior and assistant nursing staff always friendly, polite and cooperative. Entertainment and activities organised weekly, also Summer Garden Fete and Christmas Carol Services. Very grateful for palliative nursing care on behalf of my aunt."GM, niece of resident, January 2020
CQC are the independent regulator of health and adult social care in England.
CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.
We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.
As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympics to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.
We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.
You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.
Phone: 01432 263131 Email:43 Venns Lane, Hereford HR1 1DT Follow us on Facebook!