Our Locations

Abberton Manor

  • Colchester
  • 01206 735590
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Astley Hall

  • Stourport-on-Severn
  • 01299 827020
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  • Hereford
  • 01432 263131
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Nowton Court

  • Bury St Edmunds
  • 01284 756610
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  • Worcestershire
  • 01299 403260
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The Lawns

  • Worcester
  • 01905 821388
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West Eaton

  • Leominster
  • 01568 610395
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Newstead - Hereford

Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.

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About Us

The home was acquired by Heritage Manor group in early 2016, and has since undergone a refurbishment to make this established home both comfortable and appealing for its residents and staff.  The home enjoys a wide range of communal area, with multiple lounges, dining rooms, conservatory and sheltered garden areas.

We are very proud to have first achieved the Gold Standard Framework accreditation in 2014. This award is for the highest level of end of life care and is awarded annually to the top nursing homes in the country for their outstanding care. We are delighted to have just received this award again for 2018. We pride ourselves on the end of life (or palliative) care we provide, the support we give to relatives and our close liaison with the local palliative care team. Equally important to us is the building of open and transparent relationships with relatives, advocates and the multi-disciplinary teams that we encounter on a daily basis.

Alison Ough Home Manager

I have worked with older people for the past 32 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.

I hold a Registered Manager Award which I completed in 2008 and I also hold a Certificate in Managing Health Services (IHM accredited).

I am experienced in managing and motivating a team and I like to empower others to look to continually improve and develop the care we deliver to our residents.

I have an 'open door' approach and I am accessible to residents, relatives and staff. I am passionate about person-centred care and genuinely believing that we work in the resident's home and that we must respect it as such.

I believe in meaningful occupation and engagement with residents and giving them a feeling of self-worth and purpose.

As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.

I am privileged to work alongside a fabulous Deputy Manager, Jincy Thomas and a committed team of nurses led by our senior nurse Jan Wilson, known as JayJay. She has dedicated 27 years of her career to the care of residents at Newstead House.  She was also instrumental in the home gaining the Gold Standards Framework Accreditation and is our GSF Lead and Dignity Nurse. She has also just been awarded for Best Palliative Care at The 2018 Great British Care Awards.

Within the remainder of our team, 41% have dedicated anything from 5-27 years to caring for our residents.

Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.

Our Quality Care

We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.

As with all of our homes, we do our upmost to ensure our residents get the most they can from life.  We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve.

Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.

  • "To every member of staff I wanted to express my sincere thanks to you all for the care attention and skills employed in looking after my dear wife. In the time she was entrusted to you it was heartening to know she appeared content and comfortable."

    W (husband of resident) February 2017
  • "My mother has been in the home for 2 years and my father passed away last month having enjoyed participating in the activities and spending every day at the home visiting her. The staff are amazing, friendly, caring and supporting not only to the patients but the family. It gives me peace of mind to know that my mother is in a loving, caring environment and full credit goes to all the staff."

    Jayne M (daughter of resident) February 2018
  • "You all made us welcome and everyone was so polite and willing to help in any way they could. You all made Bess's stay a comfortable one and I would not hesitate to recommend Newstead to anyone."

    JB (husband of resident) February 2017
  • "My father-in-law has a terminal condition and he has been in hospital and other homes. But he has been in increasing distress during his last six months or so. Since my father-in-law was admitted to Newstead House, he has perked up considerably, notwithstanding his condition. There is a lovely atmosphere as soon as you walk through the door. All staff and medics are lovely. I think they are making his last few weeks as good as they can be."

    Tim K (son-in-law of resident) January 2018
  • "My mother moved here about 5 weeks ago from another care home. She has very quickly settled in due to the very welcoming and supportive, friendly staff. Everyone we meet is caring, professional and respectful. My mum enjoys very much engaging in the daily varied activities staff ensure that she is given a choice on all things. As a family we are happy we have made the right decision."

    SD (daughter of resident) April 2018
  • "Newstead House and all of the staff, from Manager through to Cleaner were outstanding. As a nurse myself, I was looking for a high standard of care for my Mum. Everyone gave their all, treating Mum with such care, always protecting her dignity and striving to do the best in every situation. My Mum needed end of life care, which was given with love and diplomacy. I will not forget their kindness and professionalism."

    TG (daughter of resident) May 2018
CareQuality Commission

CQC are the independent regulator of health and adult social care in England.

CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.

Our Quality care awards & organisations we work with

Our Activities

We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.

As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympic to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.

Contact Us

We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.

You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.

Phone: 01432 263131   Email:

43 Venns Lane, Hereford HR1 1DT