Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.
Newstead is a long established care home and has been extensively refurbished throughout. We have a range of communal areas, with multiple lounges, dining rooms and a light and airy conservatory. Bedrooms and bathrooms have also all been redecorated. Our sheltered garden, with large patio, lawn, flower beds and veggie plots, is a favourite of our residents; reflected in our gardens winning 5th place in Hereford in Bloom 2018.
We offer a continuum of care from residential care, which progresses to nursing care and includes Parkinson's and complex diabetes management and end of life care. Residents get to know our team and feel supported in their advancing care needs, in a familiar, caring, warm and homely environment.
We also offer respite care, for recuperation following time in hospital or an illness, to regain confidence and that zest for life.
We are very proud to have first achieved the Gold Standard Framework accreditation in 2014. This award is for the highest level of end of life (palliative) care and is awarded annually to the top nursing homes in the country for their outstanding care. We are delighted to have, year on year, received this award and we now hold PLATINUM Award Status.
In 2020, we were awarded by carehome.co.uk as a Top 20 care home in the West Midlands, based on independent reviews.
I have worked with older people for the past 32 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.
I hold a Registered Manager Award which I completed in 2008 and I also hold a Certificate in Managing Health Services (IHM accredited).
I am experienced in managing and motivating a team and I like to empower others to look to continually improve and develop the care we deliver to our residents.
I have an 'open door' approach and I am accessible to residents, relatives and staff. I am passionate about person-centred care and genuinely believing that we work in the resident's home and that we must respect it as such.
I believe in meaningful occupation and engagement with residents and giving them a feeling of self-worth and purpose.
As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.
I am privileged to work alongside a fabulous Deputy Manager, Jincy Thomas and a committed team of nurses led by our senior nurse Jan Wilson, known as JayJay. She has dedicated 27 years of her career to the care of residents at Newstead House. She was also instrumental in the home gaining the Gold Standards Framework Accreditation and is our GSF Lead and Dignity Nurse. She has also just been awarded for Best Palliative Care at The 2018 Great British Care Awards.
Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.
We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.
As with all of our homes, we do our upmost to ensure our residents get the most they can from life. We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve. We have also been awarded at the Great British Care awards, winning in the palliative care category. Most recently for 2020, we have been awarded as a Top 20 care home in the West Midlands by carehome.co.uk.
Our team are experienced in a range of care needs including Parkinson’s and complex diabetes management. Care is person-centred and includes supporting therapies, exercise, well-being activities and nutrition.
Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.
"Our relationship with Newstead House began 7 years ago when my father, by then in his 90's with Parkinson's disease and other age-related health issues, needed 24-hour care and nursing support. From the outset, Newstead was like home from home. My father received the very best of care but more importantly the respect of all concerned. This extended to family members and when visiting (which was never, before Covid, restricted to certain times) the same friendly, approachable but professional atmosphere prevailed. My mother, to whom Dad was married for more than 70 years, always felt reassured that, if she could no longer care for him, he was in the very best hands. So much so that when Dad passed away and she herself, by then aged 94, needed the same support, she had no hesitation in choosing to go to Newstead, where she felt most comfortable and she was given the same level of exceptional and loving care from everyone involved and I cannot thank the staff highly enough."SD, daughter of resident, January 2021
"It took time for Mum to adapt to her new environment but with the professional care, sensitive and gentle encouragement, she has begun to settle. Mum loves the food and is constantly telling me how kind and friendly the staff are. I know that Newstead is the right place for Mum to be and, to all the wonderful staff there, I thank you from the bottom of my heart for keeping my precious Mum as happy as possible but, most of all safe."CS, daughter of resident, September 2020
"We’d definitely recommend this care home to any potential residents as it’s clean, comfortable, spacious and safe. Every member of staff was exceptional in their roles."M, daughter of resident, August 2020
"Over this difficult period covering the COVID-19 pandemic, Newstead House staff and management have been excellent. Heritage Manor stopped visits to their care home before the national requirement as they had identified the risks to their residents. This was carefully explained to relatives and offers of how to keep in touch were made. On enquiring about staff access to PPE and other support I was very reassured that they were fully committed to keeping both themselves and residents safe. Staff have been very understanding of relative’s anxieties and provided excellent care over this period. I know my mother is not only cared for very well but has been given the love and attention she needed while I have not been able to visit. My heartfelt thanks go to all the staff, there is no way to adequately thank them for their self-sacrifice in continuing to do their jobs."SC, daughter of resident, August 2020
"The staff are dedicated and friendly. It was a lovely place for mum and dad to spend their last years, it was always a pleasure to visit them there, the standards are very high. Thank you to everyone there, you do an amazing job."CO, daughter of resident, May 2021
"My mother went into Newstead House when her Dementia became too severe for my father to look after her at home. As they did not want to be separated, the Home was able to offer them a lovely double room until my father died 18 months ago. My mother then moved into a single room but was still able to have her personal possessions around her. The care shown by the staff was outstanding, I cannot praise the care given too highly!"CW, daughter of resident, June 2021
CQC are the independent regulator of health and adult social care in England.
CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.
We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.
As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympics to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.
We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.
You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.
Phone: 01432 263131 Email:43 Venns Lane, Hereford HR1 1DT Follow us on Facebook!