Our Locations

Abberton Manor

  • Colchester
  • 01206 735590
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Astley Hall

  • Stourport-on-Severn
  • 01299 827020
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  • Hereford
  • 01432 263131
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Nowton Court

  • Bury St Edmunds
  • 01284 756610
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  • Worcestershire
  • 01299 403260
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The Lawns

  • Worcester
  • 01905 821388
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West Eaton

  • Leominster
  • 01568 610395
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Newstead - Hereford

Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.

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Our News

resident in pink top with fruit kebab
Spring news

So much has been going on at Newstead and what better spring news than the hatching of our first...

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RSPB making bird feeders
The Newstead Arms

Once a month we transform our home into The Newstead Arms, so residents can feel like they’re at the...

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About Us

Click here for a virtual tour of our home https://my.matterport.com/show/?m=2sgmA6w4kyF

Newstead is a long established care home and has been extensively refurbished throughout. We have a range of communal areas, with multiple lounges, dining rooms and a light and airy conservatory. Bedrooms and bathrooms have also all been redecorated. Our sheltered garden, with large patio, lawn, flower beds and veggie plots, is a favourite of our residents; reflected in our gardens winning 5th place in Hereford in Bloom 2018.

We offer a continuum of care from residential care, which progresses to nursing care and includes Parkinson's and complex diabetes management and end of life care. Residents get to know our team and feel supported in their advancing care needs, in a familiar, caring, warm and homely environment.

We also offer respite care, for recuperation following time in hospital or an illness, to regain confidence and that zest for life.

Newstead has an excellent reputation for the quality of its nursing and palliative care. The Gold Standards Framework is the highest accreditation in care, awarded to care homes with exceptional nursing and palliative / end of life care, both for residents and in support of their families. We are very proud to have first achieved the Gold Standard Framework accreditation in 2014. Since then, we are delighted to have, year on year, received this award and we now hold PLATINUM Award Status. In 2022 we were reaccredited with the PLATINUM Gold Standard Framework Award and scored 60 of 60 in their grading and were nominated for The Gold Standard Framework Carehome of the Year 2022. 

In 2020, we were awarded by carehome.co.uk as a Top 20 care home in the West Midlands, based on independent reviews. We have just been awarded again in 2023 as a Top 20 Care Home in the West Midlands.

This is all testament to the high quality of care and dedication of our team.

Alison Ough Home Manager

I have worked with older people for the past 32 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.

I hold a Registered Manager Award which I completed in 2008 and I also hold a Certificate in Managing Health Services (IHM accredited).

I am experienced in managing and motivating a team and I like to empower others to look to continually improve and develop the care we deliver to our residents.

I have an 'open door' approach and I am accessible to residents, relatives and staff. I am passionate about person-centred care and genuinely believing that we work in the resident's home and that we must respect it as such.

I believe in meaningful occupation and engagement with residents and giving them a feeling of self-worth and purpose.

As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.

I am privileged to work alongside a fabulous Deputy Manager, Jincy Thomas and a committed team of nurses led by our senior nurse Jan Wilson, known as JayJay. She has dedicated 27 years of her career to the care of residents at Newstead House.  She was also instrumental in the home gaining the Gold Standards Framework Accreditation and is our GSF Lead and Dignity Nurse. She has also just been awarded for Best Palliative Care at The 2018 Great British Care Awards.

Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.

Our Quality Care

We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.

As with all of our homes, we do our upmost to ensure our residents get the most they can from life.  We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve. We have also been awarded at the Great British Care awards, winning in the palliative care category. Most recently for 2020, we have been awarded as a Top 20 care home in the West Midlands by carehome.co.uk.

Our team are experienced in a range of care needs including Parkinson’s and complex diabetes management. Care is person-centred and includes supporting therapies, exercise, well-being activities and nutrition.

Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.

  • "My sister spent almost two years at Newstead. She always looked clean and well cared for and she always regarded Newstead as her home. She never complained and I think she was as happy as she could have been in the circumstances. I am very grateful to the staff at Newstead for all the kindness, patience and care that they gave her. "

    SP, sister of resident, April 2023
  • "Newstead House is a lovely and well-organised home. My aunt has been living there happily for some time now. The nursing staff know her well and can always be relied on to answer our queries. They don't just care for her - they clearly care about her. "

    PC, nephew of resident, August 2023
  • "For the past 18 months, my father has resided at Newstead House, during which time it is clear he has developed strong and happy bonds with residents and house staff. This connection with both was recently key in the early recognition that his health had taken a sudden and unexpected turn for the worse. The staff’s rapid professional, and deeply caring, intervention to get my father into the medical system resulted in the identification and treatment of a previously undetected risk to his life. Dad is back once again in the place he calls ‘home’ much to the relief of his fellow residents, many of whom have become close friends, and the amazing staff. "

    PB, son of resident, August 2023
  • "We were welcomed into the house and told we will take care of all your daily needs and your time is for enjoying yourself. We were just surprised by a wonderful lunch to celebrate our 50th anniversary. We could not be happier, spending our time laughing and joking with the members. "

    AF, husband of resident, September 2023
  • "My husband was cared for in Newstead House in Hereford for nearly a year before he passed away at the end of August 2023. The love and care he received at this nursing home was excellent. All of the staff, especially the nurses and carers, showed him so much love and cared for him so well. They also treated me and all of his family with care and nothing was too much trouble for them. I will be eternally grateful to everyone there. "

    AM, wife of residents, September 2023
CareQuality Commission

CQC are the independent regulator of health and adult social care in England.

CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.

Our Quality care awards & organisations we work with

Our Activities

We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.

As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympics to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.

Contact Us

We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.

You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.

Phone: 01432 263131   Email:

43 Venns Lane, Hereford HR1 1DT