Newstead - Hereford

"Our relationship with Newstead House began 7 years ago when my father, by then in his 90's with Parkinson's disease and other age-related health issues, needed 24-hour care and nursing support. From the outset, Newstead was like home from home. My father received the very best of care but more importantly the respect of all concerned. This extended to family members and when visiting (which was never, before Covid, restricted to certain times) the same friendly, approachable but professional atmosphere prevailed. My mother, to whom Dad was married for more than 70 years, always felt reassured that, if she could no longer care for him, he was in the very best hands. So much so that when Dad passed away and she herself, by then aged 94, needed the same support, she had no hesitation in choosing to go to Newstead, where she felt most comfortable and she was given the same level of exceptional and loving care from everyone involved and I cannot thank the staff highly enough."

SD, daughter of resident, January 2021

"The staff are dedicated and friendly. It was a lovely place for mum and dad to spend their last years, it was always a pleasure to visit them there, the standards are very high. Thank you to everyone there, you do an amazing job."

CO, daughter of resident, May 2021

"My mother went into Newstead House when her Dementia became too severe for my father to look after her at home. As they did not want to be separated, the Home was able to offer them a lovely double room until my father died 18 months ago. My mother then moved into a single room but was still able to have her personal possessions around her. The care shown by the staff was outstanding, I cannot praise the care given too highly!"

CW, daughter of resident, June 2021

"Mum has Dementia and prior to her admittance to Newstead House Nursing and Residential Home in January 21 she was very lonely (partly due to Covid 19), extremely anxious and stressed. It was a huge decision to make but we have never looked back! Mum’s health and wellbeing has been restored, she participates in all the daily activities which are both well planned and stimulating. She has been able to retain her independence and enjoy the freedom of the outdoors and looks the picture of health. The photographs online speak a thousand words, as we can see in that moment Mum really enjoying herself and always has the biggest smile. This is so reassuring for my family to see Mum so happy and healthy. The outcome for Mum would not have been possible without the care, compassion and dedication of the management and staff at Newstead. I really can’t thank them enough. Finally, when I mention the meals at Newstead Mum always says “they’re good”!"

JS, daughter of resident, September 2021