Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.
As our bulbs in the Newstead garden are beginning to sprout, we look forward to Spring and lots of...
The home was acquired by Heritage Manor group in early 2016, and has since undergone a refurbishment to make this established home both comfortable and appealing for its residents and staff. The home enjoys a wide range of communal area, with multiple lounges, dining rooms, conservatory and sheltered garden areas.
We are very proud to have achieved the Gold Standard Framework accreditation in 2014 and pride ourselves on the palliative care we provide, the support given to relatives and our close liaison with the local palliative care team. Equally important to us is the building of open and transparent relationships with relatives, advocates and the multi-disciplinary teams that we encounter on a daily basis.
I have worked with older people for the past 32 years, initially in the NHS as a ward sister in Care of the Elderly both in the acute and rehabilitation settings. I moved to the independent sector in 1996 working as a Regional Nurse for a nursing home company providing clinical support to 22 homes. I became a Home Manager in 2001 and have been the registered manager in 5 homes over 11 years.
I hold a Registered Manager Award which I completed in 2008 and I also hold a Certificate in Managing Health Services (IHM accredited).
I am experienced in managing and motivating a team and I like to empower others to look to continually improve and develop the care we deliver to our residents.
I have an 'open door' approach and I am accessible to residents, relatives and staff. I am passionate about person-centred care and genuinely believing that we work in the resident's home and that we must respect it as such.
I believe in meaningful occupation and engagement with residents and giving them a feeling of self-worth and purpose.
As part of a very caring team of staff, my role is to guide and lead and be a positive role model. We work collaboratively to raise the benchmark for excellent standards of person-centred care.
I am privileged to work alongside a committed team of nurses led by Jan Wilson, known as JayJay, Senior Nurse. She has dedicated 27 years of her career to the care of residents at Newstead House. She was also instrumental in the home gaining the Gold Standards Framework Accreditation, is our GSF Lead and Dignity Nurse.
Within the remainder of our team, 41% have dedicated anything from 5-27 years to caring for our residents.
Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.
We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.
As with all of our homes, we do our upmost to ensure our residents get the most they can from life. We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve.
Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.
"To every member of staff I wanted to express my sincere thanks to you all for the care attention and skills employed in looking after my dear wife. In the time she was entrusted to you it was heartening to know she appeared content and comfortable."W (husband of resident) February 2017
"My mother has been in the home for 2 years and my father passed away last month having enjoyed participating in the activities and spending every day at the home visiting her. The staff are amazing, friendly, caring and supporting not only to the patients but the family. It gives me peace of mind to know that my mother is in a loving, caring environment and full credit goes to all the staff."Jayne M (daughter of resident) February 2018
"You all made us welcome and everyone was so polite and willing to help in any way they could. You all made Bess's stay a comfortable one and I would not hesitate to recommend Newstead to anyone."JB (husband of resident) February 2017
"My father-in-law has a terminal condition and he has been in hospital and other homes. But he has been in increasing distress during his last six months or so. Since my father-in-law was admitted to Newstead House, he has perked up considerably, notwithstanding his condition. There is a lovely atmosphere as soon as you walk through the door. All staff and medics are lovely. I think they are making his last few weeks as good as they can be."Tim K (son-in-law of resident) January 2018
CQC are the independent regulator of health and adult social care in England.
CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.
We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.
As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympic to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.
We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.
You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.
Phone: 01432 263131 Email:43 Venns Lane, Hereford HR1 1DT Follow us on Facebook!