Our Locations

Abberton Manor

  • Colchester
  • 01206 735590
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Astley Hall

  • Stourport-on-Severn
  • 01299 827020
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  • Hereford
  • 01432 263131
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Nowton Court

  • Bury St Edmunds
  • 01284 756610
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  • Worcestershire
  • 01299 403260
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The Lawns

  • Worcester
  • 01905 821388
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West Eaton

  • Leominster
  • 01568 610395
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Newstead - Hereford

Newstead sits on a hill overlooking Hereford, a combination of a large converted town house and purpose built accommodation, designed to care for residents with both nursing and residential care needs.

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About Us

The home was acquired by Heritage Manor group in early 2016, and has since undergone a refurbishment to make this established home both comfortable and appealing for its residents and staff.  The home enjoys a wide range of communal area, with multiple lounges, dining rooms, conservatory and sheltered garden areas.

We are very proud to have achieved the Gold Standard Framework accreditation in 2014 and pride ourselves on the palliative care we provide, the support given to relatives and our close liaison with the local palliative care team. Equally important to us is the building of open and transparent relationships with relatives, advocates and the multi-disciplinary teams that we encounter on a daily basis.

Alison Faulkner Home Manager

We are passionate about ensuring the residents entrusted in our care are treated with dignity and respect and that we deliver a high standard of care.  We are very proud that we achieved the Gold Standards Framework Accreditation in 2014 and pride ourselves on the palliative care we provide, the support given to relatives and our close liaison with the local palliative care team.

I completed my Adult Registered Nurse training at the Worcester school of Nursing in 1994 and have spent the last 10 years specialising in Oncology and Haematology in Bristol and Cheltenham in both the NHS and private sector. I have worked in hospices, with Parkinson's disease, stroke and elderly care patients. My area of interest is end of life care and I completed a Diploma in palliative care at St Richard's Hospice in 2008.

I am privileged to work alongside a committed team of nurses led by Jan Wilson, known as JayJay, Senior Nurse. She has dedicated 27 years of her career to the care of residents at Newstead House.  She was also instrumental in the home gaining the Gold Standards Framework Accreditation, is our GSF Lead and Dignity Nurse.

Administratively we are supported by Jan Gittings who also has a long service history having commenced employment in 1997.

Within the remainder of our team, 41% have dedicated anything from 5-27 years to caring for our residents.

Relatives entrust their loved ones into our care and we see it as a privilege to care for them as they become part of the Newstead family.

Our Quality Care

We provide residential and nursing care, on a long term, convalescent or short stay basis. Our team are long-serving at Newstead House, reflecting a happy and caring home.

As with all of our homes, we do our upmost to ensure our residents get the most they can from life.  We have achieved the Gold Standard Framework for palliative care, an industry kitemark for care excellence that few homes are able to achieve.

Our food is locally sourced, cooked from fresh ingredients and so tailored to individuals’ wishes and needs.

  • "To every member of staff I wanted to express my sincere thanks to you all for the care attention and skills employed in looking after my dear wife. In the time she was entrusted to you it was heartening to know she appeared content and comfortable."

    W (husband of resident) February 2017
  • "The kindness and devotion given to Annie was second to none and we all found it very reassuring she was contented in your care."

    S&family (family of resident) November 2016
  • "You all made us welcome and everyone was so polite and willing to help in any way they could. You all made Bess's stay a comfortable one and I would not hesitate to recommend Newstead to anyone."

    JB (husband of resident) February 2017
  • "It was extremely reassuring to know that she was in safe hands and was cared for so professionally by a caring team."

    R (daughter of resident) February 2017
CareQuality Commission

CQC are the independent regulator of health and adult social care in England.

CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage us to make sure we are providing the best care possible.

Our Quality care awards & organisations we work with

Our Activities

We pride ourselves in our person-centred care, and aim to carry out activities and events to suit everyone.

As you can see from our recent events, both our residents and our staff get involved in anything from a bbq in the Summer, holding our own Olympic to organising themed events to celebrating the various festivals of the year. Everyone gets involved, and our full time activities co-ordinator is here to find out what makes a fun day for you and your family.

Contact Us

We would love to hear from you and discuss any questions you have and to help you make the right decision for you or your loved one.

You can use our contact details below to contact us or if you would prefer click one of the options below and we will contact you.

Phone: 01432 263131   Email:

43 Venns Lane, Hereford HR1 1DT